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MA - Boston - Downtown

Senior General Manager

Position Overview

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ([email protected] or 323-673-0222).

The Senior General Manager (SGM) serves as the leader of multiple studios and/or takes a leadership role with regards to training and mentoring General Managers of other studios.  The SGM is a culture champion, exhibiting leadership behaviors in alignment with Barry’s mission, vision and values. The SGM is responsible for the overall operation, client experience, team management/development, and financial performance of all studios under their leadership. They work in partnership with Operations Leadership and other SGM’s, to drive consistency and performance nationally through best practices and strategic thinking across the team.

Key Responsibilities

Multi-Unit Responsibilities

  • Serve as communicator of clear and direct information across assigned studio employees, ensuring everyone understands common goals while addressing individual support needs
    • Deliver consistent communication across assigned studios of ownership
  • Define and develop a clear business strategy to grow sales & profits and maximizes opportunities to generate additional studio volume/revenue
    • Create consistent processes across assigned studios to ensure locations are run efficiently without SGM presence
  • Deliver P&L expectations across assigned studios. Analyze and prepare for cross departmental monthly/ quarterly business unit meeting covering P&L and KPI performance as well as feedback based opportunities 
  • Serve as the studio’s strategic leader  to assess business performance specific to each studio and work to meet all key attendance, retail, and FuelBar business goals, changing course as needed.
    • Ability to lead with a strong presence and communicate effectively while working at other studio locations
    • Motivate and guide teams to ensure each location runs smoothly and meets its goals

Training Responsibilities

  • Mentor new managers in overall training, processes, and community acquisition to aid in their development as well as the performance of their business
  • Work across Operations leadership team and other SGM’s to drive systemic consistency across the market
  • Lead trainings as needed for other managers on new systems, processes or strategies
    • Lead by example and role model a passion for best-in-class training delivery to upskill employee workforce, support organizational learning and development goals and priorities, and show the value that Barry’s delivers
    • Deliver in-depth, multi-day training utilizing company approved training and ensuring consistency is driven throughout all markets 
    • Serve as a mentor to GMs and AGMs, support by identifying on an ongoing basis potential learning gaps and/or needs

Studio Operations 

  • Oversee daily studio operations and all team members working in the studio in alignment with LMS (Barry’s University) process and compliance requirements
  • Serve as the studio’s strategic leader to assess business performance and work to meet all General Manager KPIs inclusive of fuel bar and retail business goals, changing course as needed
  • Ownership of Studio P&L. Analyze and prepare for cross departmental monthly/ quarterly business unit meeting covering P&L and KPI performance as well as feedback-based opportunities 
  • Strategically schedule team to ensure proper coverage and alignment with budgeted hours to optimize performance
  • Conduct regular facility walk throughs, brand audits to ensure the studio meets brand standards reflective of the scorecard. Manage projects to ensure facilities are clean and updated, working with local and corporate leadership on quick execution of facility initiatives and repairs 
  • Display servant leadership while maintaining a high-level presence in studio, support business operations as needed to showcase the best of brand skills and mentor employees as well as other managers
  • Leverage systems to manage key priorities to meet expected deadlines
    • Operandio
    • TBT
    • UltiPro
    • Payroll
  • Assist with new studio openings when necessary

Studio Team Leadership 

  • Lead studio team with clear and direct communication, ensuring everyone understands their goals and responsibilities while offering individual support
  • Serve as a line manager, consistently implement performance management across the studio with all employees to support employee development and performance management. Partner with People and Culture (HR) on any performance issues or disciplinary needs
  • Develop a cohesive management team with Assistant General Manager (AGM) Manager on Duty MOD(s), and Facility Leads, to execute goals and initiatives
  • Lead weekly strategy meeting with AGM to review studio performance, as well as deliver feedback in line with AGM’s own development 
  • Lead recruitment for studio, partnering with AGM and People and Culture (HR) when necessary

Community Marketing and Business Development

  • Partner with regional marketing support on implementing new brand initiatives to drive positive impact for the business, clients, and employees
  • Lead the creation and execution of monthly marketing initiatives to drive business results
  • Work with Operations team leadership to identify marketing opportunities to maximize the business 

Requirements

  • Currently meeting or exceeding all goals/ KPI’s
  • Exhibits Barry’s values and professionalism in everyday behavior
  • Proven track record of performance development working in partnership with appropriate business partners
  • Seen as a leader and advisor amongst peer groups
  • Successful in leading with solution-oriented thinking amongst peers in group settings to advance business and support company/market programs/projects
  • Proven track record of performance in support and execution of company initiatives/processes in their home studios
  • Successfully executes training and coaching in assigned studio
  • Availability for full time work during non-traditional hours, which may include early mornings, nights, weekends and holidays
  • Minimally acceptable educational requirements for the position are: Bachelor’s Degree or equivalent experience
  • Minimally acceptable skills/proficiencies/certifications for this position are:
    • Knowledge of finance, including expense management and budgeting
    • Ability to work independently and take initiative with a high level of energy and enthusiasm
    • Excellent verbal and written communication skills
    • Working knowledge of Microsoft, G-Suite
    • Ability to handle multiple projects and deadlines in a fast-paced environment
    • Ability to calibrate and influence across teams and business partners
    • Strong attention to detail
    • Ability to work cooperatively and effectively with different personality types as well as other departments, vendors and clients
    • Ability to lead, delegate to, and collaborate with a team of direct reports and peers
    • Possess strong communication, delegation and time management skills
    • Possess strong negotiation, mediation and problem-solving skills

Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.

 

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  • The information I provided on this application (including any attachment), and any other information I provide during the application process, is true, accurate, and complete to the best of my knowledge. I understand that any misrepresentation or omission of facts from this application (including any attachment) or at any point during the application process will impact my eligibility for employment and, if applicable, my continued employment. 

  • I understand that this is an application for employment, and not an offer of employment.  I further understand that if I am hired by Barry’s, I will be an at-will employee, meaning that both Barry’s and I are free to terminate the employment relationship at any time, for any lawful reason or no reason at all, with or without any cause or prior notice.  No representative of Barry’s, other than the CEO (or his designee), has the authority to enter into any expressed or implied agreement for employment for any specified period of time or make any agreement contrary to the foregoing. Any such agreement purporting to alter the at–will nature of employment with Barry’s in any manner must be in writing and signed by the CEO (or his designee).

  • Massachusetts Applicants Only: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.