Your Burning Questions

What is Barry’s?

The Best Workout in the World™®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides a dynamic, high-intensity workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill and each day focuses on different muscle groups in order to achieve real results and to help reduce the risk of injuries.

Will I be okay if I’m a beginner or not already in shape?

Don’t worry! We welcome beginners and meet a lot of them everyday! If it’s your first time, we’ll look after you in any class you choose. We don’t have a “beginner’s class.” Barry’s classes are created for you to challenge yourself — you can set your own level of speed and choose the heaviness of your weight, depending on your experience.

To make the most of your first class, we ask that you arrive 15 minutes early. Find out more about being a first timer here.

Do I have to be a good runner?

The great thing about running as a cardio exercise is that you don’t have to be “good” to start. In your first few classes, choose a pace that feels safe but challenging for you. While our instructors will be pushing you, you’ll be the one pushing the buttons on the treadmill panel. If you really don’t want to run at all, you have the option to book a Double Floor class.

How often should I go?

We recommend 4 classes per week as an optimal number, with 3 classes per week at a minimum if you’re hoping to see visible results. But, as always, listen to your body — if your muscles are very sore, give them time to recover.

Why do days of the week focus on different muscle groups?

Most days, the floor exercises are focused on a specific part of the body. There are two reasons for this:

1. It’s the safest option for people who really want to get fit fast — switching muscle groups creates the biggest impact and reduces the risk of injury.
2. We come in all different shapes and sizes, and all of us have something about our appearance we’d like to prioritize.

What options do I have for buying classes?

You have two options — class packages or 30-day memberships, depending on the kind of relationship you’re ready to have with us. As you’d expect, the more you commit, the more you save.

What is your refund policy?

As applicable, classes and membership packages are non-refundable. No exceptions.

We do not offer refunds on purchases for our services, beyond your statutory rights. We strongly ask you to be modest in your initial membership purchases, and to make sure you like us, can reach the venue, and like what we do before making extravagant purchases.

Unused merchandise will be accepted for a full refund within 7 days of purchase. After 7 days, a store credit will be issued for up to 30 days. No returns will be provided without a receipt.

For Individuals Located in the European Union: You can cancel your order for a class or membership package without giving any reason within 14 days from the day of the conclusion of the purchase to the extent you have not used the package purchased. You must inform us of your decision to cancel your order. You may submit your request by contacting us at [email protected]. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired.

For questions or support with online purchases or returns, please visit www.barrys.com/contact-us.

Do you offer special pricing for students, first responders, or members of the military?

Special packages or memberships may be available for your studio, but vary seasonally and from region to region. For more information, please visit www.barrys.com/contact-us/. 

Do you offer corporate discount or group booking programs?

We do! Find more info here.

What if I know my company already has a corporate partnership with Barry’s?

Lucky you! For your initial purchase of these special rates, you’ll need to contact our Corporate Accounts team at [email protected] to verify your employment. The corporate rates are not available for purchase through the website, so reach out to your local studio for assistance with buying your package or membership.

Can I transfer or share my class package or membership?

Class packages can be shared amongst clients, or used to make guest reservations, as long as they’re used within the same market in which they were purchased. Memberships, however, can not be shared and are non-transferable.

Can I use my classes at any location?

Our class packages and memberships are region-specific. That means that if you buy a class package or membership at Chelsea in NYC, you can only take classes at New York studios like Chelsea, Tribeca, or Noho. Ditto in Chicago, London, or anywhere else.

If you have a US Class Package or Membership, class credits can be used to make reservations at other regions of equal or lesser value (with the exception of Miami). Promotional or Exclusive packages/memberships may be subject to terms and conditions.

Make sure to read the small print or ask the studio when buying a package or membership for clarification.

Can I freeze my membership?

If you commit to a membership, you can cancel it with a doctor’s order or due to a move out of the region. Hopefully you are moving to a region with a Red Room though! In either case, documentation may be required. You can also freeze it for up to six months for an injury. If you wish, you can freeze a membership for the duration of your pregnancy. We support you and when you are ready to come back to class postpartum, you can take it at your own pace. You know your body best and we are so impressed with our Mamas-to-be and new mamas in class.

Do my classes roll over if I don’t use them at the end of my membership cycle?

No. Any unused classes will not roll over to the next membership cycle. So, make sure to use up all your classes!

BOOKING YOUR SPOT

Can I return this membership?

No, this membership cannot be returned or refunded.

Can I use my membership at any studio?

Your membership can be used in the markets specified when it was purchased. 

What if I’m away from my studio of purchase for a longer period of time?

You can choose to activate your 1 membership freeze for a period of 1 month within the 6 month membership. Freezes cannot last less than or more than 1 month total.

What if I have a medical emergency that restricts me from utilizing my membership?

Medical freezes will be allowed with proper doctor documentation that outlines recovery timeline.

What if I move away from the studio where I purchased my membership?

You will be able to transfer your membership to a Barry’s X membership, or maintain the in-studio membership and either pay the difference or receive a refund depending on the market transferred to and based on the Holiday Sale rate.

What happens at the end of my membership?

If you purchased one 6 month membership, your membership will convert into a regular 30-day Recurring Membership at our regular in-studio rates once your 6 months are complete. You may activate this new 30-day membership by booking into a class. If you do not activate within 30 days of your 6-month membership being completed (by usage or expiry), the membership will be activated for you. You may cancel this monthly recurring membership by connecting with your studio. 

If you purchased two 6 month memberships. You should activate your second 6 month membership by booking into a class within 30 days of your first 6-month membership finishing (by usage or expiry). If you do not activate within 30 days of your first 6-month membership being completed (by usage or expiry), the second 6-month membership will be activated for you. Both of these memberships are non refundable. 

*6 Month Membership Terms and Conditions: Memberships are prepaid for 6 months  and all classes added upfront. Memberships are valid in the regions specified at time of purchase. Memberships are non-refundable and not transferable. Memberships may be paused one time for 30 days during the 6 month period. All classes for the prepaid membership duration will be added to client account on the day the membership is activated and will expire 6 months after the activation date. 

HOLIDAY SALE PACKAGES

Can I return these packages?

No, these packages cannot be returned or refunded.

Can I use my package at any studio?

Your package can only be used in markets of equal or lesser value.

Can I bring a friend?

Yes, packages can be used to bring guests.

What if I have a medical emergency that restricts me from utilizing my package?

Expiration dates on packages can be extended in the event of an injury or illness, when accompanied by a doctor’s note. Doctor’s note must include the length of time you are unable to utilize your package.

What if I move away from the studio where I purchased my package?

Packages can be used at studios of equal or lesser value. If needed, you will be able to transfer your package to a Barry’s X membership, or maintain the in-studio package and either pay the difference or receive a refund depending on the market transferred to and based on the Holiday Sale rate.

*Holiday Sale Package Terms and Conditions: Packages are prepaid and valid for 12 months from the date of purchase. Packages do not include access to Barry’s X content. Packages are only valid in regions of equal or lesser value and are non-refundable and not transferable. Expiration dates can not be extended unless in the event of an injury or illness, when accompanied by a doctor’s note.

SUMMER 6-PACK SALE

Can I return these packages?