Group of female and male Barry's Bootcamp instructors flexing and smiling on black background
Group of female and male Barry's Bootcamp instructors flexing and smiling on black background

Position Overview

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law.  If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ([email protected] or 323-673-0222).

The Experience Manager is the studio leader accountable for the crucial intersection of client experience, employee morale, and community building. While supporting the General Manager with day-to-day operations, the Experience Manager is specifically responsible for ensuring alignment with and consistent execution of Barry’s hospitality standards. As such, they are charged with driving client acquisition, conversion, retention, and recovery efforts. They also oversee the studio’s milestone and loyalty program, lead hospitality training for studio staff, effectively and strategically manage a community engagement budget, and facilitate in-studio campaigns and events.

Key Responsibilities

The ability to consistently and reliably perform the following duties is essential and necessary to accomplish the central purposes and requirements of this position:

Sales and Operations Management

  • Lead the studio team in knowledge and motivation to drive class and retail sales that exceed all studio goals and targets.
  • Partner with the General Manager and marketing leadership to localize and implement national campaigns and initiatives.
  • Partner with the General Manager to analyze key business performance indicators, including attendance, utilization, and sales, and bring any insights or suggestions to regional leadership.
  • Regularly serve as a shift leader, overseeing seamless business operations, opening, and closing the studio in accordance with all policies and procedures, and overseeing studio staff.
  • Provide operational support to the General Manager, assisting with studio accounting, inventory, ordering, and scheduling needs.
  • Provide operational support to the General Manager, assisting with studio accounting, inventory, ordering, and scheduling needs.

Team Management

  • Foster the creation of a supportive and inclusive environment to ensure a positive, fun, and engaging experience for all team members and clients.
  • Support the General Manager in recruiting, interviewing, and onboarding a diverse team of driven and highly-motivated individuals.
  • Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards.
  • Supervise studio team members on shift aiding with as well as coaching and mentoring regarding the handlings of client matters.
  • Partner with the General Manager and People and Culture to manage performance or personnel matters and to enforce studio policies, procedures, and productivity standards.
  • Drive teamwork, collaboration, and cohesion among all studio staff to consistently, efficiently, and effectively meet day-today operational needs.

Experience Management

  • Represent the best of brand in living the Barry’s values, and acting in alignment with the mission and vision, in the studio and broader local community.
  • Oversee execution of first timer initiative and protocol, when on shift and not, and be accountable to studio’s first timer conversion.
  • Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity.
  • Plan and execute special events to maintain team morale high.
  • Partner with the General Manager and larger national Experience Team to implement new learnings, initiatives, programs, and standard operating procedures in studio.

Hospitality Management

  • Lead all team members by example, representing Barry's values and acting in alignment with our mission and vision, both in the studio and broader local community.
  • Support all studio staff in delivering exceptional client experience, moving dynamically across studio functions to role model best of the brand standards and fulfill business needs.
  • Oversee the implementation and execution of all hospitality procedures, initiatives, and protocols, owning first timer conversion, client milestones and studio celebrations, and customer acknowledgement and loyalty.
  • Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries.
  • Partner with the General Manager to analyze client retention and frequency, manage related client outreach, solicit and respond to feedback, and actionize strategies to enhance overall experience and client recovery.

Community Building

  • Build and foster strong, meaningful relationships with the studio team and client community, proactively identifying opportunities to show recognition or gratitude, enhance engagement, and/or address conflicts.
  • Identify and execute on client cultivation and acquisition strategies specific to studio demographics and communities.
  • Organize staff and community events and celebrations to foster an uplifting studio environment, build morale, and recognize milestones or special occasions.
  • oversee and report on the impact of the community-building budget.

Requirements

  • 1-3 years of fitness management or relevant related experience (hospitality, retail, food/beverage, etc.).
  • Bachelor's degree or equivalent experience.
  • Availability for full-time work during non-traditional hours, including early mornings, late evenings, weekends, and holidays.
  • Ability to train, lead, motivate, and delegate to a team of employees.
  • Ability to handle multiple projects in a fast-paced environment and in a time-sensitive environment.
  • Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients.
  • Exceptional written and oral communication, organization, and time management skills.
  • Detail-oriented mindset, with an eye for customer satisfaction.
  • Proven dependability and reliability.
  • Friendly, outgoing personality and can-do, optimistic attitude.
  • Professional in appearance and behavior at all times.
  • Enthusiasm for the Barry’s brand.
  • Ability to kneel, bend, reach, climb, and stand for long durations of time.
  • Ability to move and lift equipment and supplies of 30+ pounds.

Barry’s is the Best Workout in the World ®™. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity workout that’s as effective as it is fun. 

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  • I understand that this is an application for employment, and not an offer of employment.  I further understand that if I am hired by Barry’s, I will be an at-will employee, meaning that both Barry’s and I are free to terminate the employment relationship at any time, for any lawful reason or no reason at all, with or without any cause or prior notice.  No representative of Barry’s, other than the CEO (or his designee), has the authority to enter into any expressed or implied agreement for employment for any specified period of time or make any agreement contrary to the foregoing. Any such agreement purporting to alter the at–will nature of employment with Barry’s in any manner must be in writing and signed by the CEO (or his designee).

  • Massachusetts Applicants Only: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.